Hanover Junk Removal ("we," "us," or "our") serves Ashland, Hanover County, and the greater Richmond, Virginia area. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our site.
- Information you give us: When you submit our contact form, call, or text us, we may collect your name, phone number, email address, service address, and details about the job you need done.
- Automatically collected information: Like most websites, we may collect standard usage data such as your IP address, browser type, device information, pages viewed, and the site you came from. This is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes for junk removal services;
- Schedule, perform, and follow up on jobs;
- Communicate with you by phone, text, or email about your request;
- Improve our website and services;
- Measure the performance of our advertising, including Google Ads conversion tracking.
Cookies & Advertising
We use cookies and similar technologies to understand how visitors use our site and to measure the effectiveness of our advertising. We may use Google Ads and its conversion tracking to see which ads lead to contacts and bookings. These tools may set their own cookies and collect data according to their own privacy policies.
You can control cookies through your browser settings. For more on how Google handles data, see Google's Privacy Policy.
How We Share Information
We do not sell your personal information. We may share information only in these limited cases:
- With service providers who help us operate our business and website (for example, form processing, hosting, and advertising platforms), who are permitted to use it only to perform services for us;
- When required by law, or to protect our rights, safety, or property.
Text Messages
If you text us or provide your phone number, we may reply by text about your service request. Message and data rates may apply. You can opt out at any time by replying STOP or letting us know you'd prefer we not text you.
Data Retention
We keep your information only as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
- You may request that we update or delete the personal information we hold about you;
- You may opt out of text or email communications at any time;
- You may adjust your browser settings to refuse or delete cookies.
To make a request, contact us using the details below.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or your information, contact us:
Hanover Junk Removal
Ashland & Hanover County, Virginia
Phone / Text: (804) 388-2754